Products and care
What materials are used?
Materials vary by piece. The product description lists the materials, finish and measurements. Birthstone names describe the selected colour unless the product details specify otherwise. Contact support@saltlumestone.com before ordering if you have a metal sensitivity.
What is included with my jewelry?
Check the product details for the number of pieces, chains, message cards and other included items. The selected packaging option determines whether your order includes a standard or premium gift box. Styling photographs may show more than one piece.
How do I choose a size?
Compare the dimensions on the product page with a piece you already own. For bracelets, measure your wrist and check the listed fit and size options. Contact us before ordering if a measurement is unclear.
How should I care for my piece?
Wipe gently with a soft, dry cloth and store pieces separately to reduce scratches. Avoid prolonged moisture, perfumes and household chemicals. Avoid abrasive cleaners on plated finishes and follow any product-specific care instructions.
How do I personalize a piece?
Select the finish, size and packaging, then enter the names, initials or birthstone colours requested on the product page. For a photo charm, upload a clear image. Review all details before adding the piece to your bag. The exact available options vary by product.
Orders and shipping
Where do you ship, and what does it cost?
Available destinations, services and shipping charges are shown at checkout for your address. See Shipping Information for current estimates.
When will my order arrive?
Current estimates are 2-5 business days for processing plus 7-20 business days for standard shipping. Any service-specific estimate shown at checkout takes precedence. Customs and local carrier delays can affect arrival.
How can I track my order?
Your shipping confirmation email includes tracking information once your order is dispatched. Visit Track Your Order or contact us with your order number.
Can I change or cancel my order?
Email support@saltlumestone.com as soon as possible. Cancellation requests should be made within 12 hours of purchase. Changes may not be possible after processing or dispatch.
Returns and support
Can I return an item?
You may request a return within 30 days of delivery for eligible unused items in their original condition and packaging. Personalized and custom-made items are excluded from change-of-mind returns; this does not limit your rights for faulty or incorrectly supplied goods. Contact us before returning anything. See Returns & Refunds for conditions and return postage.
What if something arrives damaged or incorrect?
Contact support@saltlumestone.com within 48 hours of delivery with your order number and clear photos. We will review the issue and arrange the next steps. Your statutory rights are unaffected.
Will the preview look exactly like my finished item?
Where available, the preview helps you review the text, font and selections you entered. The product dimensions, material, finish and screen display can affect how the finished piece looks. Check the product photographs and measurements, and contact us if you are unsure before ordering.